Tag Archives: Measurement

Measurement, Social Media, Work

Nielsen’s Social Media Report

Data visualization of demographics on social media sites from Nielsen's Social Media Report
Last month Nielsen (my employer) released a new State of the Media report focused on social media use in the US and around the world. This report offers a unique snapshot overview of the social media landscape, using measurements of consumers’ behavior in their browsers rather than survey data. It reveals not only the significant growth among the population visiting social networks and blogs, but also who makes up the audience on these sites and how they use social media.  Here’s a few highlights of its key findings and takeaways:

  • More than 4 in 5 American who are active online visited Social Media websites within the last month
  • About a quarter of all time spent online is using Social Networks & Blog sites, more than twice as much as the next nearest category of websites.
  • Facebook is by far the most popular social networking website globally, and in the U.S. Tumblr is among the fastest growing
  • Growth in social media users comes from people of all ages and increasingly among those aged 55+, making social media more representative of the online population overall

As a member of Nielsen’s global communications team (full disclosure), I helped research and write this report, working together with our thoughts leaders/experts and designers to create compelling data visualizations that help convey Nielsen’s insights into consumer behavior.  The response to the report has been overwhelmingly positive, with coverage by key news media and thousands of links shared across social networks. Of course all ideas/opinions expressed on this site and in social media are my own (and are not necessarily shared by my employer), so hopefully you find the analysis and insight in this report as helpful as I do.

Visit the Nielsen’s website to read the Social Media Report and download a copy of your own.

Social Media, Twitter

Social Media 101: Why not to cross-post the same message

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Don't cross the streams

At least once in your career as a social media manager you may be tempted to cross-post your marketing message over multiple social networks.  While new tools make it easy to post updates across Facebook, Twitter, and more sites you should resist this inclination to broadcast your message through social media; cross-posting ignores the unique purpose of using social media to reach your audience.

The practice of cross-posting has become increasingly common as brands build their online marketing strategy around Facebook pages, Twitter accounts, and link baiting across social networks. Posting updates on each site requires sustainable commitments of time and resources, so there’s temptation to publish the same message across multiple sites with only a single update. However the acceptable rate of updates varies widely between social networks, so while it’s effective to post messages multiple times a day on Twitter, this same frequency might be viewed as spammy on Facebook and other networks. The result is often that brands lose fans/followers as well as the trust of their audience, not to mention deteriorating their brand’s value in the eyes of consumers.

In addition to making your brand become perceived as a source of spam, cross-posting also appears tone deaf to the consumers who are interested in interacting with your organization. Social Media opens up new opportunities that can help promote brands, but all too often is viewed as the platform to broadcast their own advertisements. But even a soapbox speaker will read the reactions of the audience they’re addressing, and likewise your brand should listen and interact with your audience.

Even the Ghostbusters use their TV ad to demonstate willingness to listen to consumers problems, and demonstrate how they can help provide solutions

Best practices:

  • Post updates individually to each social media site, varying the frequency for each platform; perhaps 1-2 updates a day on Facebook and 6-10 for Twitter.
  • For every 5 updates on Twitter, only 1 or 2 should promote your company, and the rest should engage your audience by sharing their ideas and answering their questions for subjects which you have expertise about.
  • Use measurement tools to note which posts resonate with each audience, and make adjustments accordingly to what they find most valuable.
  • Take advantage of the unique features of each social media site, such as @replies on Twitter and the Events or Photo apps on Facebook, to spark discussions with your target audience.

Use these unique social media tools to listen carefully to your audience and then offer them solutions to their problems, not just to sell them your products.

Being strategic in your communications means using research to focus your goals on any media outlet, including social media. Of course many organizations may not be able to commit resources to support so many social sites, and instead they should focus on one or two which best meet their goals. In many cases a poorly executed communication plan may be worse than no having no social media presence at all, so be don’t be afraid to be selective.  After all an abandoned social media profile is like a ghost for your brand, and when you’ve got the tools and the talent “I ain’t afraid of no ghost”.

Influence, Measurement

Music by the numbers: Measuring my Listening Habits online

Music is a powerful means of self-expression and a deeply personal part of our lives, influencing individual attitudes and motivating our behavior on a daily basis. The pervasive influence of music in culture is well documented, and I’ve already written about it before on this blog. There are any number of ways we analyze the impact of these art forms, especially when media make their annual “Best of” and “top artist” lists each year. Since any kind of social change should be measured, I was curious: could I measure the impact of musical art on my own life much like I measure other influential media?

Fortunately I already have one data set to pull from: for the last 5 years I’ve been tracking my listening habits through Last.fm, a social network that tracks playback by music lovers so that we can compare music tastes. By keeping track of the songs I play through my computer (and more recently on my iPod), the network generates peer recommendations and Top 10 lists.

Last.fm graph visualizing music played by artists in 2010
Visualizing data my top artists in Last.fm during 2010

Over the last 5 years using Last.fm, here’s what I’ve learned through tracking my own listening habits: Continue reading Music by the numbers: Measuring my Listening Habits online →

Ideas

November’s 7

Matthew Hurst looking towards the Capitol along Pennsylvania Ave in DCEach month I share 7 ideas that have impacted my life over the last month.  In October I attended Oktoberfest in NYC, marched through Times Square with hundreds of others dressed like zombies, and returned to DC during the Rally to Restore Sanity.  Here’s a few notes of consequence in my life:

Blog: Wonkette has been a guilty-pleasure of mine the past two election cycles, with its tongue planted firmly in cheek.  This former-Gawker blog whose irreverent, sarcastic humor has a decidedly inside-the-beltway appeal yet still makes me LOL.

Film: 500 days of Summer. At times this film is reminiscent of the best French New Wave, almost like a sequel to 400 Blows if the protagonist grows up and moves to Los Angeles.

Meme: Rent is 2 Damn High. Jimmy McMillan stole the show at the NY governor’s debate, riding a wave of memorable one-liners that introduced this candidate to voters in every state of the union. While the candidate may have lost his election bid with less than 1% of the vote, his single-minded focus brought attention to a serious issue (housing costs) in an election dominated by Tea Parties.

Music: Charlotte Gainsbourg. On top of being an accomplished artist already, Charlotte had the good sense to reach out to Beck to produce her second solo effort. The result is claustrophobic imagery and jangled beats that build the atmosphere around story of it’s titular IRM and illness. Consider this Beck channeling Nico and Velvet Underground, making it a strong contender for Album of the Year in my book.

Social Network: Twitter. Most of Twitter’s users might not call it a social network, but that began to change this last month with a redesign that gave users an immersive experience interacting on-site with their own social graph.  Or at least Twitter has given us a new reason to use their microblog by adding insights between friends, finally giving me a reason to use their service on Twitter.com rather than any number of external tools.

Theory: Measured Life. Without realizing it, I create a mountain of data everyday; from energy usage and water consumption to daily check-ins on Foursquare.  Even though my day job is very much about measurement, I’ve only begun to leverage the insight new tools have to improve my life.  Call it Better Living Through Measurement, and I’ll be writing more about this soon.

TV Show: Community. I’ve been a fan if Dan Harmon since his Channel 101 days, and I couldn’t be more thrilled to see his rapier wit on Network television.  For the uninitiated, this sitcom depicts a study group of misfits at a local college, who play out some common sitcom themes.  Needless to say, I LOL watching this show.

Continue reading November’s 7 →

Measurement, Twitter

Twitter by the Numbers: measuring influence within my own social network

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Graph showing the number of tweets per month for @matthurst on Twitter

Since Twitter was a start-up it has fostered a strange fascination with numbers: 140 characters, following-to-follower ratios, and a whole ecosystem to measure RTs and @’s from influential people.  Since I’m a communications professional working with social media, I’ve made it my business to try using many of these measurement tools, both for clients and my own (perhaps narcissistic) profiles.  Of course numbers only tell part of the story of interpersonal influence; gross popularity means less than the net of mutual friends who can trust each others’ judgment.

I share this fascination with measurement, especially in understanding interpersonal influence. As a result, my use of Twitter has been synonymous with my professional growth at the beginning of my career, charting my own progress all the while.  On this blog alone I’ve written about Twitter nearly a dozen times; to date search results for “Twitter Internship” bring the most organic visitors to this blog. My use of Twitter is frequently the first thing people learn about me, often before we’ve ever met.

So to celebrate tweet #8888 (88 is sort of a lucky number of mine), I wanted to thank 8 followers on Twitter who have been following me since the beginning (or at least the longest):